Reference

Know Your Rights at a2s

Your use of a2s — including deposits via bKash, Nagad, or Rocket and access to the lobby — is governed by these terms. Availability depends on your local law and the eligible regions we serve, so read this before you open an account.

Account TermsPrivacy CommitmentWallet Use PolicyJurisdiction Notice
a2s Know Your Rights at a2s
DATA AND ACCOUNT SECURITY

How We Protect Your Account Data

Account security and data handling are built into the platform, not added as an afterthought. Your bKash, Nagad, and Rocket transaction records are stored under encryption and are never shared with third parties outside the processes described in our privacy notice.

Data Retention

We keep your account and transaction data for as long as your account is active and for a defined period after closure, in line with applicable record-keeping requirements for financial platforms.

Cookie Policy

We use essential cookies to keep your session active and functional cookies to remember your wallet preference. You can review and adjust non-essential cookie settings from your account profile page.

Account Verification

Identity verification is required before withdrawals process. You submit a valid ID document through the secure upload path in your account settings; our team reviews it and confirms by email within the stated timeframe.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support with your registered email. We process access requests in line with the applicable data rules for your region.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how these terms apply to your account — whether that is a wallet dispute, a data request, or an eligibility concern — our support team handles it directly. We aim to respond to policy-related queries within one business day, and account-level issues are escalated to a dedicated handler.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe the policy issue and our team connects you with the right handler for wallet or eligibility queries.

Email Support

Send your query with your registered account details. Policy and legal queries receive a dedicated response separate from general account help.

Help Centre

The Help Centre covers account terms, wallet rules, and jurisdiction questions in plain language. Start there before raising a formal query.

Common Questions About Our Terms

These are the questions we see most often about how our terms work in practice for accounts registered from Bangladesh.

Access depends on whether participation is permitted under your local law and whether your region falls within our eligible territories. Check your local regulations before registering.

If your account is closed while a balance remains, the outstanding wallet amount is returned to your verified payment method — bKash, Nagad, or Rocket — following our standard verification process.

Contact our support team from your registered email address and request a data summary. We process requests in line with the data rules applicable to your region and respond within the stated timeframe.

We provide advance notice of material changes via your registered email. Continuing to use your account after that notice period is treated as acceptance of the updated terms.

The governing law and dispute resolution process are set out in the full terms document. Disputes start with our support team; unresolved matters follow the arbitration path described there.

Transaction records linked to your bKash, Nagad, or Rocket payments are kept for the retention period required by applicable financial record-keeping rules, then securely deleted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.